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This privacy policy applies between you, the user of this website and Isolene Jewellers, the owner and provider of this website. Isolene Jewellers takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the website.


Please read this privacy policy very carefully.


1.In this privacy policy, the following definitions are used:



Collectively all information that you submit to Isolene Jewellers via the Website. This definition incorporates, where applicable, the, definitions provide in the Data Protection Laws;

Data Protection Laws

Any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislations.



The UK General Data Protection Regulation;

Isolene Jewellers

we or us

Isolene Jewellers

User or you



The Website that you are currently using, and any sub-domains of this site unless expressly excluded by their own terms and conditions


2. In this privacy policy, unless the context requires a different interpretation:

a.The singular included the plural and vice versa;

b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

c. A reference to a person includes firms, companies, government entities, trust and partnerships;

d. ‘’Including’’ is understood to mean ‘’including without limitation’’;

e. reference to any statutory provision includes any modification or amendment of it;

f. The headings and subheadings do not form part of this privacy policy.


Scope of this privacy policy


3. This privacy policy applies only to the actions of Isolene Jewellers and Users with respect to this Website. It does not extend to any Websites that are accessed from this Website including, but not limited to , any links we may provide to social media websites.

4. For purposes of the applicable Data Protection Laws, Isolene Jewellers is the ‘’data controller’’. This means that Isolene Jewellers determines the purpose for which, and the manner in which your Data is processed.


Data Collected


5. We may collect the following Data, which includes personal Data, from you:

a. name;

b. date of birth;

c. Gender;

d. Contact information such as email addresses and telephone numbers;

e. IP address (automatically collected);

f. Web browser type and version (automatically collected);

g. Operating system (automatically collected);

In each case, in accordance with this privacy policy


How we collect Data


6. We collect Data in the following ways:

a. Data is given to us by you;

b. Data is received from other sources; and 

c. Data is collected automatically


Data that is given to us by you


7.Isolene Jewellers will collect Data in a number of ways, for example


a. When you contact us through the Website, by telephone, post, email or through any other means;

b. When you register with is and set up an account to receive our product or services;

c. When you complete surveys that we use for research purposes (although you are not obliged to respond to them)

d. When you enter a competition or promotion through social media channel;

e. When you make payments with us, through this Website or otherwise

f. When you elect to receive marketing communications from us;

g. When you use our services;

In each case, in accordance with this privacy policy.


Data received from third parties


8. Isolene Jewellers will receive Data about you from the following parties:

a. Google

b. Facebook


Data that is collected automatically


9. To the extent that you access the Website, we will collect your Data automatically, for example:

a. We automatically collect some information about your visit to the website. This information helps us to make improvements to Website content and navigation and includes your IP address, the date time and frequency with which you access the Website and the way you use and interact with its content.


Our use of Data


10. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible experience when using our Website. Specifically, Data may be used by us for the following reasons:


a. Internal record keeping

b. Improvement of our products/services

c. Transmission by email of marketing materials that may be of interest to you;

In each case, in accordance with the privacy policy.


11. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in the certain circumstances (see above section headed ‘’ your rights’’ below)


12. For the delivery of direct marketing to you via email, we’ll need your consent, whether via an opt-in or soft-opt-in:

a. Soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask for more details about a particular product/service, and we are marketing simular products/services). Under ‘’soft opt-in’’ consent, we will take your consent as given unless you opt-out.

b. For other types of e-marketing, we require to obtain your explicit consent, that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box what we’ll provide.


13. When you register with or set up an account to receive our services, the legal basis for this process info the performance of the contract between you and us and/or taking steps, at your request, to enter into such a contract.


Who we share Data with


14. We may share your Data with the following groups of people for the following reasons:

a. Third party service providers who provide services to us which require the processing of personal data-

To help third party service providers in receipt of any shares data to perform functions on our behalf to help ensure the website runs smoothly


b. Third party payment providers who process payments mader over the Website -

To enable third party payment providers to process user payments and refunds


c. Relevant authorities-

d. To facilitate the detection of crime or the collection of taxes or duties

In each case, in accordance with this privacy policy.


Keeping Data secure


15. We will use technical and organisational measure to safeguard your Data, for example:

a. Access to our account is controlled by a password and username that is unique to you.

b. We store your data on secure servers.


16. We are certified PCI DSS. This family of standards help us manage your Data and keep it secure,


17. Technical and organisational measures include measures to deal with any suspected breach, If you suspect any misuse or loss or unauthorised access to you Data, please let us know immediately by contacting us via this email address:,


18. If you want detailed information form Get Safe online how to protect your information and your computers and devices against fraud, identity theft, viruses and many more online problems, please visit Get Safe Online is supported by HM Government and leading businesses.


Data retention


19. Unless a longer retention period is requiresor permitted by law, we will only hold your Data on systems for a period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data is deleted,


20. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.


Your rights


21. You have the following rights in relation to your Data:


a. Rights to access-the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is ‘’manifestly unfounded or excessive’’ where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will let you know the reasons why.


b. Rights to correct- the right to have our Data rectified if it is inaccurate or incomplete.


c. Rights to erase- the right to request that we delete or remove your Data from our systems.


d. Right to restrict our use of your Data- the right to ‘’block’’ us from using your Data or limit the way in which we can use it,

e. Right to data portability-  the right to request that we move, copy or transfer your Data.


f. Rights to object = the right to object to our use of your Data including where we use it for our legitimate interests.


22.To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via the email at: 


23. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your com[plaint to the relevant data protection authority, For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at


24. It is important that the Data we hold about you is accurate and current. Please inform us if your Data changes during the period of which you hold it.


Links to other websites


25.This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the conta=ent of these websites, The privacy policy does not extend to your use of such websites, You are advised to read the privacy policy or statement of other websites prior to using them.


Changes of business ownership and control 


26. Isolene Jewellers may, from time to time , expand or reduce our business and this may involve the dale and/or the transfer control of all or part of Isolene Jewellers, Data provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it is originally supplied to us.


27. We may also disclose Data to a prospective purchaser of our business or any part of it.


28. In the above instances we will take steps with the aim of ensuring your privacy is protected.




29. You may not transfer any of your rights inside this privacy policy to any other person, We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.


30. If any court or competent authority finds that any provision of this privacy policy (or part of any provision)is invalid, illegal or unenforceable, that provision or part-provision will, to the extent requires, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

31. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.


32. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the England and Welsh courts.


Changes to this privacy policy


33. Isolene Jewellers reserves the right to change this privacy policy as we may deem necessary from time to time as it may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on the first use of the Website following alterations.


You may contact Isolene Jewellers by email at: 

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